Incident Response Workflow
Handle production incidents systematically.
Severity Levelsโ
| Level | Name | Response Time | Examples |
|---|---|---|---|
| SEV-1 | Critical | < 15 min | Full outage, data breach |
| SEV-2 | Major | < 1 hour | Partial outage, degraded |
| SEV-3 | Minor | < 4 hours | Non-critical bug, slow perf |
| SEV-4 | Low | Next business | Cosmetic issue, minor bug |
Incident Lifecycleโ
Response Stepsโ
1. Detection & Acknowledgmentโ
- Monitor alerts (Prometheus, Sentry, Uptime)
- Acknowledge in incident channel
- Assign incident commander
2. Communicationโ
- Notify stakeholders
- Update status page
- Set expectations for resolution
3. Investigationโ
# Check API health
curl https://api.example.com/api/health
# Check logs
kubectl logs -f deployment/gauzy-api --tail=100
# Check metrics
# Grafana dashboard โ API Overview
4. Mitigationโ
- Rollback if deployment-related
- Scale up if load-related
- Block traffic if security-related
5. Resolution & Post-Mortemโ
| Section | Content |
|---|---|
| Timeline | When things happened |
| Root Cause | Why it happened |
| Impact | Users/revenue affected |
| Fix Applied | What was done |
| Action Items | Prevent recurrence |
Related Pagesโ
- Hotfix Workflow โ emergency fixes
- Health Checks โ monitoring
- Alerting โ alert setup