Incident Response Workflow

Handle production incidents systematically.

Severity Levels

Level	Name	Response Time	Examples
SEV-1	Critical	< 15 min	Full outage, data breach
SEV-2	Major	< 1 hour	Partial outage, degraded
SEV-3	Minor	< 4 hours	Non-critical bug, slow perf
SEV-4	Low	Next business	Cosmetic issue, minor bug

Incident Lifecycle

Response Steps

1. Detection & Acknowledgment

• Monitor alerts (Prometheus, Sentry, Uptime)
• Acknowledge in incident channel
• Assign incident commander

2. Communication

• Notify stakeholders
• Update status page
• Set expectations for resolution

3. Investigation

# Check API health
curl https://api.example.com/api/health

# Check logs
kubectl logs -f deployment/gauzy-api --tail=100

# Check metrics
# Grafana dashboard → API Overview

4. Mitigation

• Rollback if deployment-related
• Scale up if load-related
• Block traffic if security-related

5. Resolution & Post-Mortem

Section	Content
Timeline	When things happened
Root Cause	Why it happened
Impact	Users/revenue affected
Fix Applied	What was done
Action Items	Prevent recurrence

Related Pages

• Hotfix Workflow — emergency fixes
• Health Checks — monitoring
• Alerting — alert setup