Knowledge Base
Build an internal knowledge base and help center.
Overview
The Knowledge Base plugin provides:
- Categorized articles
- Rich text editor
- Search functionality
- Public and private articles
Setting Up
Enable Plugin
The Knowledge Base is a built-in plugin. Enable it in Settings → Features.
Create Categories
- Go to Knowledge Base → Categories
- Add categories:
- Getting Started
- How-To Guides
- Policies
- FAQ
Write Articles
- Go to Knowledge Base → Articles
- Click New Article
- Select category
- Write content using the rich text editor
- Set visibility (Public/Private)
- Publish
Article Structure
| Field | Description |
|---|---|
| Title | Article headline |
| Category | Organizing category |
| Content | Rich text content |
| Status | Draft or Published |
| Visibility | Public or Private |
| Author | Auto-set to current user |
Search
Users can search across all published articles using the search bar.
Use Cases
- Employee onboarding guides
- Company policies and procedures
- Technical documentation
- FAQ for common questions
Related Pages
- Comments & Mentions — collaboration
- Help Center — customer-facing help