Integration Sync Failures
Troubleshoot synchronization issues with third-party integrations.
General Steps
- Check integration status in Settings → Integrations
- Verify API credentials haven't expired
- Check API rate limits on the provider side
- Review sync logs in the activity log
GitHub Sync Issues
| Issue | Fix |
|---|
| Token expired | Re-authenticate via Settings |
| Repo not found | Check repo visibility and permissions |
| Rate limited | Wait 1 hour or use GitHub App instead |
Hubstaff Import Issues
| Issue | Fix |
|---|
| Token invalid | Regenerate token in Hubstaff settings |
| Data not appearing | Check date range filter |
| Duplicate entries | Dedup is automatic; check sync settings |
Jira Sync Issues
| Issue | Fix |
|---|
| 401 Unauthorized | Check API token in Jira settings |
| Issues not syncing | Verify project mapping |
| Status mismatch | Map Jira statuses to Gauzy statuses |
Upwork Sync Issues
| Issue | Fix |
|---|
| Token expired | Re-authorize in Settings |
| Team not found | Check team ID configuration |
Related Pages