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Reviews & Approvals

The review queue is where documents that need a human decision wait — and the reason AI-derived content never quietly becomes a source of truth.

Overview​

Most documents never need reviewing. Some do: a scan whose text could not be read, a file the classifier was unsure about, or content the AI itself wrote. Rather than let those slip into search results and AI answers unnoticed, the hub flags them and puts them in one place.

Open it from Documents → Review queue. You need the DOCS_REVIEW permission to act there; anyone can see that a document is flagged, because it carries a Needs review badge and a banner:

This document needs review — It stays out of AI answers until someone approves it.

What Puts a Document Into Review​

ReasonWhat happened
Extraction failedThe file's text could not be read, so nothing can search or summarize it
Low confidenceAI classification was unsure about what this document is
AI generatedThe content was produced by AI rather than written by a person
Requested manuallySomebody asked for a human to look at it

The queue shows the reason as a badge on each row, along with the confidence score where there is one, so you can triage the obvious cases quickly.

Reviewing​

Each row gives you the document's name, why it is flagged, its source, its categories, and when it changed. From there:

  1. Click the info button to open the details, or the eye to preview the file
  2. Decide
  3. Click Approve or Reject

Reject offers an optional reason. Recording why something was rejected is worth the extra few seconds — the next person to open the document will see it.

You can also select multiple rows and use Approve or Reject from the bulk bar.

Requesting a Review​

Anyone who can edit a document can send it for review: open the detail panel and click Request review. An optional reason can be attached.

The document moves to the review queue and stays out of AI answers until someone approves it.

This is the only way into the queue when AI features are switched off, and it is genuinely useful on its own — flagging a policy that looks out of date, or a contract nobody has confirmed is the signed copy.

The Rule That Matters​

AI-derived content that has not been approved stays out of AI answers.

Concretely:

StateUsed in AI answers
Waiting for review because it was AI generated❌
Waiting for review because of low confidence❌
Rejected for any reason❌
Approved✅
Waiting for review because extraction failed or somebody asked✅ *

* These two reasons flag a document for human attention without cutting it off — a manually flagged document that is already in AI knowledge keeps working while it waits, and a document whose text could not be read has nothing to contribute either way.

The point of the rule is to stop a machine's guess becoming a machine's evidence. If AI wrote something, or AI was unsure what something was, a person decides before it can shape the next answer.

note

Approving a document does not import it into AI knowledge. The two are separate decisions — see AI Knowledge.