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Help Center

Build a customer-facing help center.

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Superseded by the Documents hub. The Help Center has been consolidated into Documents, where categories become folders and articles become pages in one searchable tree — alongside uploaded files, review, and optional AI knowledge.

This page continues to work exactly as described below until an administrator enables the Documents feature for your organization. When they do, this area redirects to the hub, and its categories and articles can be imported — see Migrating from the Legacy Pages. Nothing is deleted at any point.

Overview​

The Help Center provides:

  • Organized article categories
  • Searchable content
  • Public and private articles
  • Multi-language support

Setup​

Create Categories​

  1. Go to Help Center → Categories
  2. Add categories:
    • Getting Started
    • Account & Billing
    • Time Tracking
    • Invoicing
    • Troubleshooting

Write Articles​

  1. Go to Help Center → Articles
  2. Click New Article
  3. Write using the rich text editor
  4. Set:
    • Category
    • Privacy (public/private)
    • Language
  5. Publish

Content Organization​

Multi-Language​

Articles can be translated:

  1. Open an article
  2. Click Translations
  3. Add translation for each language
  4. Save

API​

Help center content is accessible via the Knowledge Base API.